Rental Policies Playa del Carmen
Rates are based on available beds. The maximum occupancy includes the use of a living room sofa. Additional beds are $30.00 per day per person. Each condo comes with the appliances and amenities as listed under details. Rates include the following services:
- Daily maid service
- Towel and Linen Service
- Purified Bottle Water
- Concierge Service
- Parking Garage
Please familiarize yourself with all the other items included with your vacation condominium rental. Any gratuity to house keeping or staff is always appreciated.
These services are available for an additional fee.
- Wireless Internet
- Local and International Phone Service
- Baby Sitting
- Chef Services
Making Reservations and Payments
Reservations may be made by major credit cards (American Express, Visa, Master Card). Upon approval 50% of the total reservation amount will be charged to your credit card. The balance is due (30) thirty days prior to your arrival date. This balance will be automatically charged to the credit card on file. If the balance is not approved we will attempt to contact you in order to select an other method of payment. Failure to make the balance payment within two days from notification will result in cancellation of the reservation and forfeiture of the deposit on file. We recommend that you purchase Travel Insurance. Rates for your Condominium Hotel Reservation DO NOT include the 12% IVA Tax. All rates are in US Dollars. In cases where the arrival date is less than (30) sixty days your credit card will be charged the total amount. Please call or email for more details.
Refunds for cancellations will be processed specifically as outlined below. Sorry no exceptions and cancellation fees are strictly enforced. To protect against cancellation caused by unforeseen events such as illness, strikes, weather, acts of GOD, Etc., we recommend you purchase Trip Insurance to insure a refund of your deposit.
20% of the Condo Hotel rental price if the cancellation is received 30 days prior to the beginning of the rental period. The total Condo Hotel rental price will be forfeited for any cancellations received after the 30th day prior to the beginning to the rental period.
A credit card with signature on file will be kept for any open balances or adjustments during your stay (in room mini bar, internet, phone, and concierge services). A $250.00 security deposit on your credit card will be required upon arrival. Excessive cleaning including upholstery, breakage, soiling or damage to the interior or exterior caused by the renter may be subject to additional fees to the renter. You are required to leave the unit as you received it.